What is your return policy?
We hope you love what you ordered. But in case you don't, perhaps it's a little too big or the style just isn't you, we'll issue you a quick refund with a $3.99 fee per item.
How do I return my order?
1. Email us at: firstname.lastname@example.org and request a return with your order number and item or items and we will send a return label to your email.
2.Get your return label ready: to begin your return go into your order and take to a UPS or USPS location
3. Prepare your package: pack your return securely, in the original package if possible and include your packing slip (generated via the interactive returns process).
4. Ship it: When your package is read, do one of the following: For the U.S. Postal Service, give it to your mail deliverer, drop it off at your nearest post office (find your location tool) , or schedule a free at-home pick-up. For UPS, drop it off at your nearest UPS location (find your location https://www.ups.com/dropoff/?loc=en_US )
Do you offer exchanges?
No, we don't currently offer exchanges. We do offer refunds with a $3.99 fee per item.
How long does a refund take to process?
Once your return has arrived back to our facility and inspected within 1-2 business days from its arrival your refund will be initiated and can take up to 7-10 business days for your refund to be processed by your bank or credit card.
Can I receive my refund in the form of an e-Gift Card?
If you choose to receive an e-Gift Card it will be issued via email once your return is received back at our facility.
Does Freedom Company ship Internationally?
Yes! Please note we cannot control and are not responsible for any duties/taxes applied to your package. Customs policies vary by country; please contact your local customs office for more information.
How should I care for my Freedom Company apparel?
Normal practice is to wash on cold and hang dry or use a low temp dryer setting. To guarantee no quality loss, you can dry clean your items.
When will my order ship?
Typically, orders ship within 24 hours of purchase. Please allow 3-5 business days for stand shipping. Expedited shipping options are available with either 1 or 2 day shipping (selected during checkout.) Orders placed after 1pm on Friday may not ship until Monday Morning
How long does shipping take?
All standard shipping is processed in 24 hours and will take 3-5 business days to arrive at your location.
When will you restock?
We introduce new styles through each season, aiming to keep “Classic” colors in-stock year-round while “Seasonal” colors may or may not be restocked. The restocked items will vary based on demand for each season. If you are wondering about a specific style or color, email: email@example.com and we will be sure to get you more detailed information!
What size do I order?
We recommend you look at the sizing guide for each article of clothing as each style has slight variations depending on the cut and style. Overall we tend to run more on the “fitted” side. The best place for sizing advice is found on each product page.
Where does Freedom Company ship from?
All of our orders are process and shipped in Nashville, TN.
How do discounts work?
Only one code promotion can be applied to each order. During a site-wide sale, all the code promotions are disabled.
Get in Touch
Send us a message and our customer support team will respond as soon as possible.